Implementation Center · Step 4 of 6

    Communicate with customers

    Customers who understand why a cash total changed are less likely to dispute it. This page gives example signage, receipt language, and FAQ wording. All of it is illustrative; none of it is required wording under the bill.

    H.R. 10167 — Passed Congress. Passed House and Senate. Awaiting presentation to the President. Last verified 2026-09-29. Track current status

    H.R. 10167 has not been signed into law. Both chambers of Congress have passed H.R. 10167 in the same form. It becomes law only after presidential action. It is not in force today. This page describes the bill as passed by Congress so businesses can prepare; nothing here is a current legal requirement.

    What has to be true, and what is a communication choice

    The bill does not prescribe specific signage or disclosure language. It establishes the rounding method, the excluded payment methods, and the federal safe harbor for following that method. Primary source How a business communicates that to customers, beyond any separately applicable state or local disclosure requirements, is an operational choice. Centsless analysis

    One fact worth stating clearly to customers: electronic payments are not rounded under the bill's excluded methods. Primary source Card, debit, check, gift card, money order, and similar electronic or negotiable-instrument payments are charged the exact amount; only cash is affected.

    Checkout disclosure examples

    The examples below are illustrative language a business might adapt for a receipt footer or checkout screen, not required text.

    Example receipt footer

    "Cash totals are rounded to the nearest 5 cents. Card and other electronic payments are charged the exact amount."

    Example checkout signage

    "Paying with cash? Your total may round up or down to the nearest nickel. Card payments are unaffected."

    FAQ examples

    Example FAQ entry

    Why did my total change from what was on the price tag?

    Cash totals are rounded to the nearest five cents because exact one-cent change is not always available. The rounding follows a set rule, not a case-by-case decision. Card and other electronic payments are charged the exact amount.

    Example FAQ entry

    Does this cost me more?

    The rounding rule can round a total up or down depending on the amount, and it applies only to cash. Over many transactions it is not designed to systematically favor either side.

    Example FAQ entry

    Can I ask to pay the exact amount?

    Paying by card, debit, check, or another electronic method is charged the exact amount. Whether exact cash change can be offered depends on coin availability at that location.

    Signage and receipt guidance

    • Consider posting rounding notice where prices or payment options are already displayed. Implementation consideration
    • If the POS shows a rounding adjustment line on the receipt, staff should be able to point to it. See Train Employees. Implementation consideration
    • Keep FAQ language consistent with whatever the internal policy states. See Document the Policy. Implementation consideration